American Airlines has settled a 2016 lawsuit filed by an Army veteran who complained that the company had mistreated her because of her service dog.
Mississippi resident Lisa McCombs alleged that airline employees had blocked her from boarding a flight in Kansas two days in a row in October 2015 despite documentation showing Jake, her dog, is a service animal trained to help her with post-traumatic stress disorder. She called the experience “an emotionally scarring ordeal” that continued during a layover at DFW International Airport.
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